MedMall is an online multi-vendor pharmacy store that allows licensed pharmacies and vendors to sell pharmaceutical products to customers across Nigeria. We ensure that all products meet regulatory standards and are sourced from verified sellers.
General Questions
Do you have a physical store?
No, we operate entirely online, connecting customers with trusted pharmaceutical vendors for convenient and secure shopping.
Who can shop on your platform?
Anyone in Nigeria can shop on our platform, provided they meet the requirements for purchasing certain medications (such as prescriptions for prescription-only drugs).
How do I create an account?
Simply click on the Sign Up button, fill in your details, and verify your account via email or phone number to start shopping.
Ordering & Payments
How do I place an order?
-Browse through the categories or use the search bar to find your desired product.
-Add the items to your cart and proceed to checkout..
-Provide your delivery details and make payment using our secure payment options..
-Your order will be processed and shipped to you.
-Add the items to your cart and proceed to checkout..
-Provide your delivery details and make payment using our secure payment options..
-Your order will be processed and shipped to you.
What payment methods do you accept?
We accept various payment methods, including:
Debit/Credit Cards
Bank Transfers
Mobile Money
Cash on Delivery (where applicable)
Debit/Credit Cards
Bank Transfers
Mobile Money
Cash on Delivery (where applicable)
Can I modify or cancel my order after placing it?
Order modifications or cancellations depend on the vendor's policy.
Please contact the vendor or our support team as soon as possible if you need to make changes.
Please contact the vendor or our support team as soon as possible if you need to make changes.
Delivery & Shipping
How long does delivery take?
Delivery time depends on your location and the vendor. Standard delivery takes 1-5 business days, while express delivery options may be available for select locations.
Do you offer nationwide delivery?
Yes, we deliver to all states in Nigeria. However, delivery times may vary depending on the distance and logistics availability.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS to monitor its status in real time.
Pharmaceutical Products & Prescription Policy
Do I need a prescription to order medication?
Some medications require a valid prescription from a licensed medical practitioner. If a prescription is needed, you will be prompted to upload it before completing your purchase.
Are the medicines sold on your platform genuine?
Yes, we work only with licensed pharmacies and verified vendors to ensure that all products are authentic and meet regulatory standards.
Can I return or exchange medicines?
Due to health and safety regulations, we do not accept returns or exchanges for pharmaceutical products , except in cases of incorrect or damaged items. Please review our return policy for more details.
Vendor & Seller Information
How can I become a seller on your platform?
If you're a licensed pharmacy or authorized vendor, you can apply to become a seller by registering on our platform and submitting the required business and licensing documents for verification.
Are there any fees for selling on the platform?
Yes, we charge a small commission on each sale. Please check our vendor registration page for detailed pricing and commission structure.
Customer Support
You can reach us through:
Live chat on our website
Email: support@medmall.com
Phone: +234 678 999 097
What should I do if I receive a wrong or damaged product?
Please contact us immediately with your order details and a picture of the product, and we will assist in resolving the issue.
Is my personal information safe on your website?
Yes, we use advanced security measures to protect your data. We do not share your personal information with third parties without your consent.